Frequently Asked Questions

We understand you may have questions, here are some of the most common ones to help guide you.

Yes, we support NDIS participants with self-managed and plan-managed funding. Please contact us to discuss your plan and how we can assist.

We provide services across Melbourne. Contact us to confirm availability in your area.

Simply contact us via phone, email, or our website form. We’ll discuss your needs and organise suitable support for you.

Yes, all our services are tailored to suit your individual needs, preferences, and goals. We work closely with you to ensure the best outcomes.

Our standard hours are 9am–7pm Monday to Friday, and 9am–5pm on weekends. That said, our support services are flexible and can be arranged at different times based on your needs. Get in touch with us to chat about what works best for you.

Yes, we can assist with transport to appointments, community activities, and daily errands as part of your NDIS support.

Yes, our team is carefully selected to ensure we provide only the highest standard of support. Every team member is experienced, fully trained, and committed to delivering safe, respectful, and genuinely compassionate care.

Our pricing follows the NDIS Pricing Arrangements. Costs can vary depending on the type of support you need and your available funding (including Core supports). If you’re unsure, we’re here to help, get in touch and we can walk you through your options.

We understand that things can change, so we offer flexible arrangements where possible. We kindly ask for at least 24 hours’ notice if you need to cancel or reschedule. Late cancellations may incur a fee in line with NDIS guidelines. Feel free to reach out and we’ll always do our best to accommodate you.”

Yes, you can change how your NDIS plan is managed. This can be done by contacting the NDIS or during a plan review. Moving to plan-managed or self-managed funding may give you more flexibility and choice in your supports. If you’re unsure which option is right for you, our team is happy to guide you through the process and help you understand your choices.